StopShop Return & Refund Policy

Effective Date: August 2026

At StopShop, we stand behind the quality of our premium bronze, brass, and copper kitchenware. Because our products are handcrafted and shipped internationally, we have specific guidelines regarding returns and refunds to ensure a fair process for both our customers and our artisan vendors.

1. Return Eligibility Window

You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be:

• Unused and in the exact same condition that you received it.
• In its original premium packaging, with all protective wrapping and tags intact.
• Accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

Due to hygiene and international shipping constraints, certain items cannot be returned:

• Items that have been used, washed, or altered in any way.
• Custom-engraved or personalized bulk orders.
• Items marked as "Final Sale" or purchased using a clearance discount code.

3. How to Initiate a Return

If you need to return an item, please follow these steps:

1. Contact our support team at returns@stopshop.com within 7 days of delivery.

2. Include your Order ID and clear photos of the item and its packaging.

3. If your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

4. Return Shipping Costs

• Customer Remorse / Change of Mind: The customer is responsible for paying all return shipping costs, including any export/import duties incurred when shipping the item back to our facility in India. We highly recommend using a trackable shipping service.
• Defective or Damaged Items: If the product arrives severely damaged or is incorrect, StopShop will cover the return shipping costs or offer a full replacement at no extra charge.

5. Refund Processing

Once your return is received and inspected by our Quality Control team (usually within 24-48 hours of receipt):

• We will send you an email notifying you of the approval or rejection of your refund.
• If approved, your refund will be processed and automatically applied to your original method of payment within 5 to 10 business days.
• Original shipping charges, international customs duties, and taxes paid are non-refundable.

6. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at support@stopshop.com.

7. Contact Us

For any questions regarding our return and refund process, please reach out to our dedicated support team:

• Email: support@stopshop.com