StopShop Shipping Policy
Effective Date: August 2026
Welcome to StopShop! We take pride in delivering India's finest premium bronze, brass, and copper kitchenware securely to your doorstep, anywhere in the world. Please review our shipping policy below to understand our processing times, shipping methods, and international logistics.
1. Order Processing Time
Every piece of our premium kitchenware is carefully inspected and securely packaged to ensure it reaches you in pristine condition.
- Standard Processing: All orders are processed and dispatched within 2 to 4 business days from the date of order confirmation.
- Custom/Bulk Orders: Processing times for bulk export orders or custom engravings may take up to 7 to 10 business days, depending on the size of the order.
- You will receive a shipment confirmation email with tracking information as soon as your order has been dispatched.
2. Shipping Destinations & Partners
We proudly ship globally! StopShop partners with premium, reliable international couriers (such as DHL, FedEx, and UPS) to ensure fast and secure delivery across international borders.
3. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on the destination country and the volumetric weight of the package (since metal cookware can be heavy).
- Domestic (India): 3 - 5 Business Days
- Middle East / UAE: 5 - 8 Business Days
- USA & Canada: 7 - 12 Business Days
- Europe & UK: 7 - 12 Business Days
- Rest of the World: 10 - 15 Business Days
Note: Delivery delays can occasionally occur due to international customs processing or extreme weather conditions. StopShop cannot be held responsible for unforeseen delays by the courier.
4. International Customs, Duties & Taxes
When exporting premium metalware internationally, customs policies vary widely from country to country.
- DDU (Delivered Duty Unpaid): StopShop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the sole responsibility of the customer.
- If a package is returned to us due to unpaid customs duties, the original shipping cost will be non-refundable.
5. Damages and Missing Packages
We ensure that every item is wrapped in heavy-duty, impact-resistant packaging to protect the metal from denting or scratching during transit.
- If your package is severely damaged upon arrival, please do not accept the delivery and contact us immediately.
- If you find the product damaged after opening the package, please contact our support team at support@stopshop.com within 48 hours of delivery with clear unboxing photos and videos. We will initiate a claim with the shipping carrier and work on a replacement or refund.
6. Order Tracking
Once your order ships, you will receive a tracking link via email. You can also track your order status directly from your Orders page on the StopShop website using your Order ID.
7. Contact Us
If you have any further questions regarding your shipment, please reach out to our dedicated logistics support team:
- Email: support@stopshop.com